RLVNCY | Privacy Policy

RLVNCY customer privacy notice

This privacy notice sets out how we use and protect your personal data.

Contact details

Telephone

01908011137

Email

sam@rlvncy.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details – for the purpose of consultation calls or new business enquiries

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Legitimate interest:

• To contact those who have requested a consultation call or enquired about new business

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

We will only ever use your data for marketing purposed if you have given us explicit consent, but agreeing to our cookie policy, or opting in to our newsletter and marketing activities when providing your data,

Where we get personal information from

• People directly

How long we keep information

We will retain personal data for up to two years, but can remove you from our lists should this be requested. Please just email sam@rlvncy.co.uk

Who we share information with

Others we share personal information with

• Other relevant third parties:

• Google

• Meta

The above media companies predominantly use anonymous cookie or server side data to help improve our campaigns, retarget, or exclude you from advertising. We will only provide your email address for the purpose of audience building and to help our marketing efforts of you have explicitly opted in when providing this.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. This is predominantly to both Google and Meta who often aren’t explicit in exactly where their servers are held if we share data with them.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint